IT Support Services - Fraittech Kenya

Keep Your Technology Running Smoothly

Our comprehensive IT support services ensure your business technology runs reliably 24/7. From troubleshooting to preventive maintenance, we're here when you need us most.

Our Support Services

Help Desk Support: Quick resolution of IT issues with expert technical assistance
Remote Support: Fast remote assistance for urgent issues
On-site Support: Hands-on support when you need it at your location
Preventive Maintenance: Regular maintenance to prevent problems before they occur
Hardware & Software Support: Comprehensive support for all your technology
Network Management: Monitoring and optimization of your network

Support Tiers

🥉 Bronze Tier

Business hours support (8AM-5PM), 24-hour response time, ticket-based support

🥈 Silver Tier

Extended hours (8AM-8PM), 8-hour response time, priority support, phone support

🥇 Gold Tier

24/7 support, 2-hour response time, dedicated account manager, priority assistance

💎 Platinum Tier

24/7/365 support, 1-hour response, on-site visits included, proactive management

Support Coverage

Windows & Mac systems, Networks, Servers, Printers, Mobile Devices, Cloud Services, Custom Applications, and more

Pricing

Starting Price

KES 8,000/mo

Bronze Tier - 5-10 users

Tier Options

Bronze: KES 8,000/mo
Silver: KES 15,000/mo
Gold: KES 25,000/mo
Platinum: Custom pricing

Get Custom Quote

⏱️ Response Times

Critical Issues: 1-2 hours

High Priority: 4-8 hours

Standard Issues: 24 hours

Times vary by support tier

💳 Payment Terms

Monthly billing
Annual contracts (10% discount)
Payment Methods: M-Pesa (Pay Bill/Send Money) Bank Transfer
Paybill: 542542
Account: 451220
Flexible billing options

📦 What's Included

Help desk support
Remote/on-site assistance
Software updates & patches
System monitoring
Troubleshooting & repairs
Monthly support reports

IT Support

24/7 Support

Expert Assistance