Privacy Policy
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Privacy Policy
Last updated: 18 April 2026
This policy describes how Fraittech (“we”, “us”) collects and uses personal information when you visit fraittech.co.ke, request services, use our shop checkout, or interact with our forms. It is written to reflect the main technical flows implemented on the site (contact and quotation emails, newsletter signups, design brief uploads, cart data in your browser, optional live chat, and payments routed through our payment provider).
Summary
Overview
We collect only what we need to respond to you, deliver projects, process orders, and run the website securely. We do not sell your personal information. When we use third-party tools (for example email delivery, payments, or chat), they process data under their own policies and our instructions where applicable.
Identity
Data controller
Fraittech
Nanyuki, Kenya
Phone: +254 742 451 220
Email: info@fraittech.co.ke
For data-protection questions, please email info@fraittech.co.ke with the subject line “Privacy request”.
Categories
Information we collect
- Contact form (“contact-handler”): name, email, subject, and message content you submit.
- Quotation request (“quotation-handler”): name, email, phone, company (if provided), service type, project description, budget range, timeline, and related project fields.
- Newsletter (“newsletter-handler”): email address; we may send a confirmation or welcome message to that address.
- Design briefs / design builder (“design-handler”): information and files you choose to upload or type into those forms, which may include branding details and creative assets.
- Shopping cart & checkout: product selections, quantities, and totals may be stored in your browser (for example
localStorage) so the cart persists; checkout may collect billing-related contact details and order summary text sent to our payment integration. - Payments (“pay.php” / IntaSend): amount, currency, email address you provide for the transaction, and optional metadata such as customer name, phone, and a short order summary. Card or mobile-money details are handled by the payment provider on their secure pages, not on our server.
- Technical data: standard server and security logs (for example IP address, user agent, timestamps, and error diagnostics) and aggregated analytics that hosting or infrastructure may generate.
- Cookies and similar storage: essential consent state and, if you choose “Accept all”, scripts that enable live chat may set additional cookies. See Cookies & chat.
Purposes
How we use your information
- To reply to enquiries and provide customer support.
- To prepare proposals, quotations, and contracts for services you request.
- To deliver creative and technical work, including design and development projects.
- To process payments and confirm orders.
- To send service-related messages (for example project updates or subscription confirmations).
- To keep the website secure, debug issues, and comply with legal obligations.
- With your consent where required (for example non-essential cookies or marketing, where offered).
Kenya & good practice
Legal bases
Depending on the situation, we rely on: your consent (for example optional cookies or marketing opt-ins); performance of a contract or steps prior to contracting (quotations, project delivery, checkout); legitimate interests in operating and securing our business and website, provided those interests are not overridden by your rights; and legal obligation where the law requires us to retain or disclose information.
Kenya’s Data Protection Act, 2019 and related regulations inform how we approach fairness, transparency, and your rights. If you are in other regions, similar principles may still apply, and you can contact us for specific requests.
Storage periods
Retention
We keep information only as long as needed for the purposes above, including legal, accounting, or dispute-resolution needs. Enquiry emails and project correspondence may be retained for several years in line with business and tax practice. Server logs typically roll off on a shorter cycle. Cart data in your browser remains until you clear site data or we change storage keys in updates.
Safeguards
Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the data we handle. No online transmission is completely risk-free; if you believe your interaction with us has been compromised, contact us promptly.
You are in control
Your rights
Subject to applicable law, you may have the right to request access, correction, or deletion of your personal data; to object or restrict certain processing; to withdraw consent where processing is consent-based; and to lodge a complaint with a supervisory authority (in Kenya, the Office of the Data Protection Commissioner).
To exercise rights, email info@fraittech.co.ke. We may need to verify your identity before fulfilling sensitive requests.
Cross-border
International transfers
Some providers may process data outside Kenya (for example EU or US data centres). Where required, we rely on appropriate safeguards such as standard contractual clauses or vendor assurances, in addition to your awareness that email and chat systems may route globally.
Under 18
Children
Our services are aimed at businesses and adults. We do not knowingly collect personal information from children without parental authority. If you believe a child has submitted data to us, contact us and we will delete it where appropriate.
Updates
Changes to this policy
We may update this page when our practices or the law change. The “Last updated” date at the top will reflect substantive edits. Continued use of the site after updates means you acknowledge the revised policy where permitted by law.
Questions
Contact
Privacy questions or requests: info@fraittech.co.ke · +254 742 451 220 · Contact form