Fraittech
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Fraittech is a leading digital solutions company based in Nanyuki, Kenya. We specialize in web development, graphic design, IT support, cloud services, IT consulting, and system integration. Our team of experts is dedicated to helping businesses transform digitally and achieve their goals.
We are headquartered in Nanyuki, Kenya. However, we provide services to clients across Kenya and beyond through our online platforms and remote support services.
You can reach us through multiple channels: Phone: +254 742 451 220, Email: info@fraittech.co.ke, WhatsApp: +254 742 451 220, or fill out our contact form on the website. Our support team is available 24/7 for urgent matters.
We operate 24/7 for urgent support matters. Our standard business hours are Monday to Friday, 8:00 AM to 6:00 PM EAT. Weekend consultations are available upon request for critical issues.
We support organisations of all sizes: startups, growing SMEs, established enterprises, schools, and non-profits. Scope and timelines are tailored to your budget; the quotation form helps us recommend a realistic package.
Yes. For sensitive product, research, or internal-system work we can execute a mutual NDA before detailed discovery. Mention this in your enquiry or quotation request and we will send a standard template or review yours.
Our Privacy Policy explains what we collect through contact forms, quotations, newsletter signups, checkout, cookies, and chat, and what rights you have under Kenyan data protection law.
We offer comprehensive web development services including: website design and development, e-commerce solutions, responsive web design, CMS implementation (WordPress, custom systems), web application development, and website maintenance and support.
Yes! Our graphic design team specializes in: logo design, brand identity development, marketing materials (brochures, flyers, banners), social media graphics, packaging design, and print design. We create professional visuals that represent your brand effectively.
We provide comprehensive IT support including: helpdesk support, hardware maintenance and repair, software troubleshooting, network setup and management, cybersecurity consultation, data backup and recovery, and system monitoring.
Yes, we provide cloud solutions including: cloud storage solutions, cloud migration services, backup and disaster recovery, cloud application development, and cloud infrastructure management. We help businesses leverage cloud technology securely.
System integration involves connecting different software applications and systems so they work together seamlessly. We help integrate ERP systems, CRM platforms, accounting software, and other business applications to streamline your operations.
Yes. Monthly or quarterly retainers are available for maintenance, small feature work, campaign creatives, or dedicated support hours. Retainers often include a predictable response time and rollover options depending on the plan.
We provide handover documentation, short Loom-style walkthroughs where useful, and live training sessions for CMS, basic analytics, or admin workflows. Training scope is agreed before go-live.
Pricing varies based on project scope, complexity, and requirements. We offer flexible pricing models including fixed-price projects, hourly rates, and maintenance packages. Request a free quote to get custom pricing for your specific needs.
Yes! We offer competitive discounts for extended support contracts, retainer agreements, and long-term service engagements. Contact our sales team to discuss volume discounts and custom pricing packages.
Absolutely! We offer a free initial consultation to assess your needs and provide recommendations. This helps us understand your requirements and give you an accurate quote with no obligation.
We accept various payment methods including bank transfers, mobile money (M-Pesa), credit/debit cards, and online payment platforms. Custom payment plans and installments can be arranged for larger projects.
Quotes state whether amounts are inclusive or exclusive of applicable taxes. Kenyan VAT and withholding rules depend on your entity type and our registration status at the time of invoicing; we confirm tax treatment on the formal quotation and invoice.
We track scope in writing. Meaningful additions trigger a change request with updated timeline and cost so you can approve before extra work begins. Small clarifications within the original brief are usually included.
We work with modern technologies including PHP, Python, JavaScript, React, Node.js, Laravel, WordPress, MySQL, cloud platforms (AWS, Azure, Google Cloud), and various CMS platforms. We choose the right technology stack for your project needs.
Project timelines vary based on complexity and scope. A basic website typically takes 2-4 weeks, while complex e-commerce or custom applications may take 2-3 months or more. We provide a detailed timeline after the initial assessment.
Yes! We offer ongoing website maintenance packages including updates, backups, security monitoring, performance optimization, and technical support. Choose from monthly maintenance plans suited to your needs.
Security is our top priority. We implement industry-standard security measures including SSL encryption, regular backups, firewalls, security updates, and data protection compliance (GDPR, local regulations). All your data is handled with strict confidentiality.
Yes! We specialize in seamless website migrations with zero downtime. We handle domain migration, database transfer, and ensure all content and functionality work perfectly on the new platform.
Typically yes, subject to your contract: you should own your domain (registered in your name), hosting access, repository or export of site files, and design deliverables as agreed. We spell out licensing for stock assets and third-party plugins in the statement of work.
Managed hosting or support packages can include measured response targets and maintenance windows. Ad-hoc projects rely on best-effort scheduling unless a separate SLA is purchased. Ask for an SLA addendum during quotation.
When you pay, you are redirected to our payment partner’s secure flow. We receive confirmation metadata needed to fulfil the order (such as amount, email, and a short order summary). We do not store full card numbers on our web server.
Cart contents are stored in your browser (for example localStorage) so you do not lose selections between visits. Clearing site data or using private browsing removes that storage. See our Privacy Policy for details.
Essential cookies keep basic preferences. Optional scripts such as live chat may set additional cookies; we only load them if you choose “Accept all” so you stay in control. You can switch to essential-only cookies using the site’s cookie controls.
Submissions are emailed to our team through configured SMTP so we can respond. Your details are used for the purpose of your enquiry and related follow-up, as described in the Privacy Policy.
Yes, where applicable law allows. Email info@fraittech.co.ke with “Privacy request” in the subject. We may need to retain certain records for legal or accounting reasons even after a deletion request.
Newsletter email addresses are used to send the communications you signed up for. You can unsubscribe or ask us to remove your address consistent with our Privacy Policy.
Files you attach to design briefs are treated as confidential project material and used only to deliver the agreed work. Retention follows our normal project and backup practices outlined in the privacy policy.
Some providers (email, hosting, payments, or chat) may process data in other countries. We describe this under international transfers in our Privacy Policy and use vendors with appropriate safeguards where possible.
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Can't find the answer you're looking for? Our support team is here to help. Don't hesitate to reach out with any questions about our services, pricing, or anything else.
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+254 742 451 220
Email Us
info@fraittech.co.ke
